Shipping Policy

At vepas.us, we are committed to delivering your orders quickly, safely, and transparently. This Shipping Policy applies to all orders placed for delivery within the United States.

1. Shipping Rates & Destinations

  • Domestic Shipping (USA): We offer Free Standard Shipping on all orders shipped within the contiguous United States.

  • International Shipping: Shipping fees for orders outside the United States are calculated automatically at checkout prior to payment.

2. Order Processing, Transit & Cut-Off Times

All timeframes refer to standard business days (Monday through Friday, excluding public holidays).

  • Order Cut-off Time: 5:00 PM EST (Eastern Standard Time)

  • Handling / Processing Time: 1 – 3 business days (Monday to Friday)

  • Transit / Shipping Time: 7 – 10 business days (Monday to Friday)

  • Total Estimated Delivery Time: 8 – 13 business days

Note: Orders placed after 5:00 PM EST on Friday, or during weekends and federal holidays, will begin processing on the following business day.

3. Shipping Carriers & Order Tracking

  • We partner with trusted major carriers including USPS, UPS, and FedEx to fulfill your deliveries.

  • Once your package has been dispatched, you will automatically receive a shipping confirmation email containing a direct tracking number and link to track your shipment in real-time.

4. Order Cancellations & Address Modifications

  • Address Changes: Address modifications can only be made within 24 hours of placing your order. Once a package is dispatched and handed over to the carrier, we cannot alter the shipping address.

  • Cancellations: You may request an order cancellation free of charge at any time before the order has entered the dispatch stage. If your order has already shipped, please receive the item and follow our Return & Refund Policy to initiate a return.

5. Damaged or Compromised Packages in Transit

We inspect every package prior to dispatch. However, if your order arrives damaged:

  • Refuse Delivery: If possible, reject the delivery directly with the courier if the outer package shows visible severe damage.

  • Delivered Packages: If the package was delivered in your absence and arrived damaged, please take clear photographs of the damaged item and packaging, and contact us within 48 hours of delivery at support@vepas.us. We will inspect the issue and immediately arrange a free replacement or a full refund.

6. International Shipping, Customs & Duties

For orders placed outside the United States, customers are responsible for any applicable import duties, customs fees, tariffs, or local government taxes levied by the destination country. These fees are not collected by vepas.us at checkout and must be paid by the recipient upon arrival.

7. Contact Us

For any questions, shipping status inquiries, or delivery assistance, please contact our support team:

Email: support@vepas.us

Phone: +1 (562) 563-1227

Address: 8672 Mango Ave, Fontana, CA 92335, United States