FAQ’s

Company & Business Information

Where is vepas.us located?

Our business is located in Fontana, California. Our physical business address is:

📍 8672 Mango Ave, Fontana, CA 92335, United States

How can I contact customer service?

You can reach our dedicated customer support team via email or phone during our business hours (Monday – Friday, 9:00 AM – 5:00 PM PST):

• Email: support@vepas.us

• Phone: +1 (562) 563-1227

Orders & Shipping

Will I receive an order confirmation email?

Yes! As soon as your order is submitted, an automatic order confirmation email will be sent to the email address provided at checkout, containing your order details and receipt.

What are your shipping times and costs?

We offer Free Standard Shipping on all orders within the United States.

• Order Cut-off Time: 5:00 PM (EST)

• Handling / Processing Time: 1 – 3 business days (Mon – Fri)

• Transit / Shipping Time: 7 – 10 business days (Mon – Fri)

• Total Delivery Time: 8 – 13 business days

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to trace your package in real-time.

Returns, Refunds & Exchanges

What is your Return Policy?

We offer a 60-day return policy. You have 60 days from the date you receive your item to request a return. Items must be unworn, unused, with original tags, and in their original packaging.

How do I process a return or exchange?

To initiate a return or exchange, please contact us at support@vepas.us or call +1 (562) 563-1227. Our team will guide you through the return process and provide the designated return instructions. Items returned without prior approval will not be accepted.

Are there restocking fees?

No, we do NOT charge any restocking fees.

Who pays for return shipping?

If the return is due to a damaged, defective, or incorrect product, we will provide a prepaid shipping label at no charge. If the return is due to customer preference or change of mind, the customer is responsible for the return shipping costs.

Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) as well as PayPal and Apple Pay.

Is my payment information secure?

Yes, absolutely. Our website is PCI DSS compliant and uses 256-bit SSL encryption to ensure that your financial details and personal information are completely protected.

Customer Support & Contact Information

If you have any further questions or need help with an existing order, please feel free to reach out to us:

Business name: Vepas

Email: support@vepas.us

Phone Number: +1 (562) 563-1227

Business address: 8672 Mango Ave, Fontana, CA 92335, United States

Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)