Cart is empty FAQs
Welcome to the vepas.us FAQ page. Here you will find answers to the most common questions regarding our products, orders, shipping, returns, and payment security.
1. Company & Business Information
Where is vepas.us located?
Our business is located in California, United States. Our physical business address is:
8672 Mango Ave, Fontana, CA 92335, United States
How can I contact customer service?
You can reach our dedicated customer support team via email or phone during our operating hours:
Email: support@vepas.us
Phone: +1 (562) 563-1227
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
2. Orders & Shipping
Will I receive an order confirmation email?
Yes! As soon as your order is successfully placed online, an automatic order confirmation email will be sent to the email address provided at checkout. It will contain your order summary, receipt, and billing details.
What are your shipping times and costs?
We offer Free Standard Shipping on all orders shipped within the United States.
Order Cut-off Time: 5:00 PM (EST)
Handling / Processing Time: 1 – 3 business days (Mon – Fri)
Transit / Shipping Time: 7 – 10 business days (Mon – Fri)
Total Estimated Delivery Time: 8 – 13 business days
How do I track my order?
Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing a tracking number and a direct link to track your package in real-time.
3. Returns, Refunds & Exchanges
What is your Return Policy?
We offer a 60-day return policy. You have 60 days from the date you receive your package to request a return or exchange. To be eligible, items must be unworn, unused, with original tags attached, and in their original packaging.
How do I process a return or exchange?
To initiate a return or exchange:
- Contact us at support@vepas.us or call +1 (562) 563-1227 with your order number.
- You can also click “Start a Return” on our support link at the bottom of our site.
- Our team will provide you with the necessary return authorization and return address details. (Items returned without prior approval will not be accepted).
Are there any restocking fees?
No, we do NOT charge any restocking fees.
Who pays for return shipping?
Damaged, Defective, or Wrong Items: If the return is due to our error, we will provide a prepaid return shipping label at no charge to you.
Change of Mind / Customer Preference: If you are returning an item due to personal preference, you will be responsible for covering the return shipping costs.
Are there any product exclusions or restrictions?
Certain products or promotional items may have exclusions or final-sale conditions. Please check individual product descriptions for any specific disclaimers.
4. Payments, Discounts & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as digital wallets:
Credit/Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, Diners Club, JCB
Digital Wallets: PayPal, Apple Pay
Is my payment information secure?
Yes, 100%. Our website strictly adheres to PCI DSS compliance standards and utilizes 256-bit Secure Sockets Layer (SSL) encryption to ensure your payment credentials and personal information are completely secure. We never store your payment card details on our servers.
How do I sign up for email discounts?
You can sign up on our homepage in the footer section labeled “Sign Up & Save” to receive a 10% discount on your first purchase!
5. Contact Information
If you have any further questions, concerns, or need assistance with an existing order, please feel free to reach out to us:
Email: support@vepas.us
Phone: +1 (562) 563-1227
Address: 8672 Mango Ave, Fontana, CA 92335, United States