Thank you for shopping at vepas.us. By placing an order through our website, you agree to the terms outlined below. These policies are designed to ensure complete transparency, trust, and a smooth shopping experience for all our customers. This policy applies to all orders placed within the United States.

1. 60-Day Return Policy

We offer a 60-day return policy, which means you have 60 calendar days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received—unworn, unused, with tags attached, and in its original packaging.

• A valid proof of purchase (order number or confirmation receipt) must be provided.

2. Return Process & Shipping Costs

To initiate a return, please contact our support team at support@vepas.us or call us at +1 (562) 563-1227.

• Authorization: Once your return request is reviewed and approved, we will send you a return authorization along with instructions and the official return shipping address. Items sent back to us without prior authorization will not be accepted.

• Defective, Damaged, or Incorrect Items: If the return is due to our error (defective, damaged in transit, or wrong item shipped), vepas.us will provide a prepaid return shipping label at no cost to you.

• Customer Remorse / Change of Mind: If you wish to return an item due to customer preference, change of mind, or wrong size selection, the customer will be responsible for the actual cost of return shipping.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If your package arrives damaged, defective, or if you received an incorrect item, please contact us within 48 hours of delivery at support@vepas.us with photos or videos of the issue. We will evaluate the problem immediately and issue a free replacement or a full refund.

4. Exchanges

We offer direct exchanges for items that are damaged, incorrect, defective, or if you need a different size/color. To request an exchange, please reach out to our customer support team at support@vepas.us or +1 (562) 563-1227.

5. Restocking Fees

We do NOT charge any restocking fees or administration fees on returned items.

6. Refunds & Processing Time

• Inspection & Notification: Once your returned package is delivered to our return center and inspected, we will send you an email notification confirming receipt and approval status.

• Refund Method: If approved, your refund will be automatically credited back to your original payment method within 3 to 7 business days.

• Bank Processing Time: Please note that your bank or credit card issuing institution may require additional days to process and post the refunded amount to your statement.

7. Unused Discounts & Promotional Codes

Discounts, promotional codes, and special offers must be applied at the time of checkout. Once a transaction is completed, we cannot issue partial refunds or retroactive adjustments for unapplied promo codes.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to our customer service team:

Email: support@vepas.us

Phone: +1 (562) 563-1227

Address: 8672 Mango Ave, Fontana, CA 92335, United States