Refund policy
By purchasing from vepas.us, you acknowledge and agree to the return and refund terms described below. These policies are intended to provide clear information about our return procedures and apply to orders placed within the United States.
A. 60-DAYS RETURN POLICY
We offer a 60-days return period beginning on the date your order is delivered.
To be eligible for a return, the product must be returned in the same condition in which it was received. Items must be unused, unworn, have their original tags attached, and remain in their original packaging.
Please note that all Manufacturer Direct products are considered Final Sale and are not eligible for return or refund.
B. HOW TO REQUEST A RETURN
If you wish to return an eligible product, please contact our customer service team before sending the item back.
You can reach us at:
Email: support@vepas.us
Phone: +1 (562) 563-1227
Once your return request is approved, we will provide the applicable return instructions and, where appropriate, a return shipping label.
Items returned without first contacting us and receiving return authorization may not be accepted.
C. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible so we can review the situation and provide the appropriate resolution.
When contacting our support team, please include your order information and relevant details regarding the issue.
For assistance with a damaged, defective, or incorrect item, contact us using the information above.
D. EXCHANGES
We offer exchanges for eligible products that arrive damaged, defective, incorrect, or are received in the wrong size.
To request an exchange, please contact:
Email: support@vepas.us
Phone: +1 (562) 563-1227
Our customer service team will review your request and provide the necessary instructions.
E. RESTOCKING FEES
vepas.us does not charge a restocking fee for eligible returned products.
F. REFUND PROCESS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please be aware that the time required for a refund to appear in your account may vary depending on your bank, credit card provider, or payment processor.
G. DISCOUNTS AND PROMOTIONAL OFFERS
Discount codes and promotional offers must be applied during checkout before the order is completed.
After an order has been successfully placed, we do not provide refunds or partial refunds for discounts or promotional offers that were not applied during the original transaction. Retroactive discount adjustments are not available.
Customers are encouraged to review their order and apply any eligible discount before completing their purchase.
CONTACT US
If you have questions about this Refund Policy or need assistance with an existing order, please contact our customer service team:
Email: support@vepas.us
Phone: +1 (562) 563-1227
Thank you for choosing vepas.us. We appreciate your business and look forward to serving you.